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An Essential Lifeline

Posted on February 16, 2010, by United Way in Income

San Francisco resident Cynthia Bryant took six months off from work to care for her ailing 88-year old mother. After Cynthia's mother passed, finding work took longer than she expected and she began to fall behind on her rent. Needing temporary assistance to help her through the tough patch,Cynthia called United Way's 2-1-1 community information

line after hearing about it from a friend. 2-1-1 Call Center Specialist Christine referred Cynthia to Catholic Charities, which was able to provide rent payment assistance within a couple

of weeks.

“With just one phone call to United Way's 2-1-1 call center, I was referred to the help I needed,” said Cynthia, an artist who specializes in theatrical clothing design. During these tough economic times, 2-1-1 is serving as an essential lifeline for Bay Area residents who are finding themselves in a “tough patch,” often for the first time in their lives. Our 2-1-1

call center is helping thousands of “first-time callers”—people who have never had to ask for help before and are really not sure how to navigate the complex system of services available in our region.

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