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Measuring Social Impact Using Innovative Tools

November 7, 2019

UWBA’s SparkPoint Centers Use Exponent Case Management to Measure Client Progress and Build Brighter Futures

Eric is a single parent and student at Cañada College. He’s faced challenges getting through school and achieving a degree without childcare.

Eric came to United Way Bay Area’s SparkPoint Center at Cañada College to find support and access several free services that the center provides to students and community members. Working one-on-one with a financial coach, Eric learned about resources available to him and created a plan to reach his goals and get his degree. He is now on the path to building a brighter future for himself and his son.

With 23 SparkPoint Centers across the Bay Area (including 9 at community college campuses), the program has served over 3,000 students and community members like Eric.

Measuring the impact of SparkPoint and client success has been made easier through the implementation of the Exponent Case Management system. This software has helped SparkPoint track client behavior change and services among other metrics.

To learn more about how the Exponent Case Management system has helped SparkPoint innovate with their data, watch the video below.

UWBA will also be sharing our work with Exponent Case Management at the upcoming Dreamforce 2019:

Speaker:  Norman Cheng
Session Name:  Dashboards with an equity lens: Improving outcomes for the underserved
Session Date:  11/20/2019
Session Time:  11:00 a.m. – 11:20 a.m.
Session Location:  Westin St. Francis